Refund policy
At GlowDent, your satisfaction is our priority.
Due to the nature of our products (oral hygiene & personal care), we do not accept returns for used or opened items for hygiene and safety reasons.
However, we offer replacements or refunds in the following cases:
✅ Damaged items upon arrival
✅ Incorrect product received
✅ Order not received within the estimated delivery timeframe
To request a refund or replacement, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Clear photos or videos (if applicable)
If approved, we will either:
- Send a replacement free of charge
OR
- Issue a full refund
Non-refundable situations:
- Change of mind after order is shipped
- Incorrect shipping address provided by customer
- Minor packaging damage that does not affect the product
GlowDent reserves the right to deny refund requests that do not meet our policy conditions.